Cashier – Job Description (Retail Supermarket)
Position
Cashier / Billing Executive
Reports To
Store Manager / Floor Supervisor
Job Purpose
To ensure fast, accurate billing and excellent customer experience while maintaining cash accuracy and POS discipline.
Key Responsibilities
1. Billing & POS Operations
- Operate POS billing system accurately.
- Scan products and generate invoices quickly.
- Ensure MRP and system price match.
- Handle cash, UPI, card, and wallet payments.
- Generate daily sales reports from POS.
2. Cash Handling
- Maintain correct cash balance during shift.
- Perform opening and closing cash tally.
- Report any shortage or excess immediately.
- Deposit cash with accounts/manager as per SOP.
3. Customer Service
- Greet customers politely.
- Handle billing queries and price complaints.
- Inform customers about offers, combos, and schemes.
- Ensure smooth checkout with minimal waiting time.
4. Billing Accuracy & Controls
- Verify quantity and price before final billing.
- Avoid duplicate scanning or missed scanning.
- Follow store policies for returns and exchanges.
- Prevent billing fraud or misuse of discounts.
5. Coordination with Store Team
- Inform staff if barcode missing or product not in system.
- Alert team about pricing errors or mismatches.
- Support during peak hours and promotions.
6. Counter Management
- Keep billing counter clean and organized.
- Ensure billing rolls, carry bags and stationery availability.
- Maintain queue discipline.
Daily Tasks
- Open billing counter.
- Check POS system and scanner.
- Count opening cash.
- Process all customer bills.
- Maintain transaction records.
- Close POS and tally cash.
Skills Required
- Basic computer knowledge.
- Familiarity with POS systems.
- Good arithmetic skills.
- Polite customer handling.
- Ability to work in busy retail environment.
Preferred Experience
- 1–2 years in supermarket / retail billing.
Performance KPIs
- Billing speed (customers per hour)
- Billing accuracy
- Cash shortage/overage
- Customer complaints
- Queue waiting time
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